DELIVERY & RIGHT OF WITHDRAWAL

1. Delivery

• Our normal delivery times are 1-3 days. NOTE: Orders placed on weekends will be shipped the following Monday at the earliest.

• If delays in delivery occur (without us notifying you of a longer delivery time), you should contact us at the email address: info@bktuningochverkstad.se.

2. Right of withdrawal

• When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received the goods you have ordered.
  
  2.1 When exercising your right of withdrawal:

• You must notify us that you are regretting your decision. The message should be sent to us at info@bktuningochverkstad.se. Your message should clearly state your name, address, email address, order number and which goods the return applies to.

• You should return the products to us immediately and no later than within the statutory 14 days after the notice of withdrawal.

• You are responsible for return shipping, delivery and condition of the products upon return, so the products should be sent well packaged and in their original packaging.

• From the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product in the event of a used or damaged product.
  
  2.2 The right of withdrawal does not apply to:

• Products that have been sealed (sealed) for health or hygiene reasons and where the seal (seal) has been broken by you.

• Products that are in the nature of a sealed audio or video recording and where the seal has been broken by you.

• Custom-made product, which has been tailored especially for you or has a clear personal touch according to your wishes.

• Services that have been completed and where you have expressly agreed to the service commencing without the right of withdrawal.

• Goods that can deteriorate quickly, such as food.

• Serial numbers of newspapers or magazines.
  
  For more about the statutory right of withdrawal, see here.

3. Complaints and claims

• We inspect all products before they are shipped to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the defect free of charge.

• You must always contact us for approval before returning a defective item.

• The complaint should be sent immediately after the defect is discovered.
  
  3.1 How do you proceed in the event of a complaint?

• Any errors and defects should always be reported to info@bktuningochverkstad.se, where you provide your name, address, email address, order number and a description of the error.

• If we are unable to remedy the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We will cover return shipping for approved complaints.

• We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. When making complaints, we follow guidelines from the Swedish National Board of Complaints, see arn.se.

4. Ambient lights

• If you cancel ambient lights, only 50% of the total amount will be refunded, as it is a made-to-order item.